Shipping
Processing Time
Orders are typically processed within 3-5 business days (excluding weekends, holidays, and scheduled shop closures) after receiving your order confirmation email.
Shipping Rates and Zones
- Contiguous United States: We offer free standard shipping on all orders. Expedited shipping options and rates are available at checkout.
- Alaska and Hawaii: Shipping options and rates are available at checkout.
- Exclusions: We do not ship to United States territories (Puerto Rico, Guam, etc.), military addresses (APO, FPO, DPO), or addresses outside of the United States.
Tracking and Delivery
Once your shipping label is created, you will receive an email with your tracking number. Please allow a reasonable amount of time for tracking to reflect movement after your label is created. Delivery dates shown at checkout are estimates and are not guaranteed.
Delayed and Lost Packages
Pink Parade Studio is not responsible for delivery delays caused by the carrier, weather, or circumstances outside our control. If your package hasn't arrived within a reasonable time after your estimated delivery date, please check your tracking first, as minor delays are common. If tracking shows no movement or appears to be lost, please reach out to sam@pinkparadestudio.com, and I will do my best to help.
Damaged Packages
If your package is damaged in transit, you must promptly email sam@pinkparadestudio.com with photos of the damaged product, exterior shipping packaging, interior product packaging, and proof of delivery photo provided by the carrier (if applicable). Do not discard packaging materials until the matter is resolved.
Stolen Packages
Pink Parade Studio is not responsible for packages confirmed as delivered but reported stolen.